![]() ![]() ![]() I received my aligners on at my place of business which was never given to Alignerco but was in my signature line on emails (example of the poor customer service communication). On, I emailed again inquiring about the aligners' arrival, no response to that email. I was emailed on that the aligners are under fabrication and they will "expedite" the process. On 2/9/23, 4.5 weeks later, I had to inquire if I missed an email notifying me of shipment. I am still fighting for the remainder of the money. Affirm was able to get me a partial refund, minus the cost of the impression kit. BBB could not mediate as Aligner Co continued to talk in circles, but their rating has now gone from Not Rated to F, so hopefully that will help others avoid my fate. At this point, I have already opened disputes with Affirm and the BBB. I am not a trained dentist but I know that is not how gums work.Īligner Co is still insistent that they can fix my teeth (despite telling me on more than one occasion that they could not and failing to provide an adequate smile projection) and would not issue a refund. They essentially filled in gums that were not there in order to push the teeth out further and make more room. ![]() The new projection looked impossible to actually accomplish (which based on their previous correspondence it would have been), still had crowding, and had gaps that didn't exist before. Well at this point I had lost all confidence in this company and did not trust a thing they were doing. Just their customer service rep and the resolution specialist. Never once in this process did I speak to an actual dentist or orthodontist. Not once has anyone been able to explain how they were insistent that the first was the best they could do but suddenly (when pressed for a refund) they were able to offer a better projection. After explaining more about how they could not offer a better projection and that anything more would pose significant medical risks but also being unwilling to refund my money, they suddenly were able to offer a new smile projection. Well asking for a refund gets you sent to the “resolution specialist” who will argue you in circles in hopes that you eventually give up. So here I am 6 months later back where I started and trying to get all the money I poured into this scam back. Probably their goal to get me to purchase realignment. Now my teeth have begun to shift back making all the money spent on them wasted. Where in the world are these being made that UPS standard shipping is $40 for an envelope? Obviously another attempt to con their customers. They tried to negotiate on that said they'll ship them for free if I pay $40 shipping. They refuse either a refund or to send replacements. Their response was "that sucks, pay $70 and we'll replace them." They could not be bothered to put these things in a box to keep them safe while shipping and they want me to pay for another pair and wait a whole month again to hope they come intact this time.Īt this point I've had it and I tell them I'm not paying to fix their mistakes. I emailed Alignerco and told them the situation and send them pictures of the aligners as proof. I can only assume something heavy was placed on top of them. Several weeks pass and they eventually ship to me (I'm convinced they wait so long to make your teeth ship back so they can charge you $200 for realignment) and the package is lost and eventually (absolutely no thanks to these guys, they were extremely unhelpful) and I got them. Still massively overpriced for the fragile retainers they sent but in for a penny in for a pound. ![]() So I switched by to my aligner and told them about it, and they apologized and knocked it down from $99 to $80. They are paper thin and stopped working after about a week. They are deliberately made more fragile than the aligners so they need to be constantly replaced. Didn't fix all the issues I had but they said that "it'd be future dental work cheaper". Got the kit and some of them were painful but it worked out fairly well. ![]()
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